UPS® Customer Solutions - UPS One IT Support

ATTENTION: ShipExec Cloud Maintenance

ShipExec Cloud environments will be updated to version 2.3.23348.2. No downtime is planned for this update and all services will remain active during the update window. However, you may experience temporary service disruptions during the window. Thank you for choosing ShipExec for you shipping needs.

To ensure the best customer experience we have a phased approach to the update schedule.

All dates are subject to change, pending the results of testing.

Checkpoint events for a ShipExec Cloud release:

• Build development environment testing - Complete
• Quality Assurance regression testing – Complete
• Customer Development server environment – 2024-01-03
• Customer User Acceptance Testing server environment – 2024-01-05 10:00 AM U.S. EST
• Production 2 - 2024-01-09 from 18:00 PM to 21:00 PM U.S. EST
• Production 1 - 2024-01-16 from 18:00 PM to 21:00 PM U.S. EST

If there is an issue, what is the support process?

The Customer Solutions Support team is informed of the update schedule and prepared to respond and escalate issues that may arise. https://support.shipexec.com or call 1-855-418-7225