UPS® Customer Solutions - UPS One IT Support

ATTENTION: ToolKit Cloud Urgent Maintenance Update

If you are NOT using the CS Adapter in ShipExec Cloud, you may disregard this notice.

ShipExec Cloud has an urgent update scheduled for tonight, Thursday 2024-05-23 12:00 AM EDT / (Wednesday 2024-05-22 - 09:00 PM PST)

The Support Team has identified an issue that is preventing LTL shipment processing.

The maintenance schedule is below.

There will be a short window where all shipment processing will be unavailable.  We apologize for any inconvenience and will work to minimize any disruptions. We thank you for choosing ShipExec Cloud for your shipping needs.  

When:  

Thursday, 2024-05-23 12:00:00 AM EDT to 12:15:00 AM EDT / Wednesday 2024-05-22 9:00 PM PST – 9:15 PM PST

Please note, even though you received this email notice, this is only affects you if your company using the CS Adapter, and your production URLs match below:

https://managementstudio.shipexec.com/

https://thinclient.shipexec.com/

https://webservice.shipexec.com/

https://admin.shipexec.com/

https://ship.shipexec.com/

https://api.shipexec.com/

What Do I Need to Do?

Nothing, all services will be available during the maintenance window.

We are not planning any down time for the maintenance however, you may experience slow response times or temporary service interruptions during the window.

If there is an issue, what is the support process?

Please reach out to the Customer Solutions Support Team if you require assistance after the completion of maintenance.

https://support.shipexec.com or call 1-855-418-7225