UPS® Customer Solutions - UPS One IT Support
ATTENTION: ShipExec Cloud Prod 2 Maintenance
Sundar Ram
The ShipExec Cloud Production 2 environment will undergo maintenance on Tuesday, 2026-09-08.
Please note: SSO metadata and SSL certificates will also be updated during the maintenance window.
If you use Service Provider Initiated SSO, once the certificate has been updated you will no longer be able to rate or ship packages until your company admin updates your SSO configuration with the new metadata from ShipExec.
SAP integrations that require the full certificate chain to be explicitly loaded into SAP for all outbound HTTPS communications will also be affected. Please contact your SAP vendor for any needed configuration changes.
Please note: the SSO configuration should NOT be updated until AFTER the upgrade window.
All services will be active while maintenance is happening. However, you may experience slow response times or temporary service interruptions during the window. We apologize for any inconvenience and will work to minimize any disruptions. We thank you for choosing ShipExec Cloud for your shipping needs.
The maintenance schedule is below.
When:
Tuesday, 2026-09-08
07:00:00 PM ET to 10:00:00 PM ET
URL’s Affected:
What Do I Need to Do?
Nothing, all services will be available during the maintenance window.
If there is an issue, what is the support process?
Please reach out to the Customer Solutions Support Team if you require assistance after the completion of maintenance.
https://support.shipexec.com [support.shipexec.com] or call 1-855-418-7225